Terms and Conditions

Effective Date: January 7, 2025Welcome to African Heritage Market (AHM)! These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://africanheritagemarket.com (the “Site”), as well as your purchase of products from us. By using our Site, you agree to these Terms. If you do not agree with them, please discontinue use of the Site immediately. We recommend that you carefully read these Terms, as they constitute a legally binding agreement between African Heritage Market and you, the user.

1. Introduction

African Heritage Market is dedicated to connecting individuals worldwide with authentic African groceries and cultural items. Our mission is to bridge the gap between Africa’s rich culinary heritage and the global diaspora, making the unique tastes, traditions, and food experiences of Africa accessible to everyone. These Terms apply to all visitors, customers, and account holders of our Site. They define the legal relationship between you and African Heritage Market, outlining your rights, obligations, and limitations as you interact with our platform.

1.1 Amendments to Terms

We reserve the right to update or revise these Terms from time to time. Any changes will be reflected on the Site and become effective upon posting. Your continued use of the Site following any modifications constitutes your acceptance of the updated Terms. We encourage you to periodically review the Terms to stay informed of any changes. It is your responsibility to check for updates regularly.

1.2 Accessibility

At African Heritage Market, we strive to make our Site an inclusive and accessible platform for everyone, regardless of location or ability. We are committed to adhering to best practices in web accessibility to ensure a smooth and enjoyable user experience for all. If you encounter any accessibility issues while browsing our Site, please do not hesitate to contact us at support@africanheritagemarket.com. We value your feedback and will work diligently to address any accessibility concerns.

2. Eligibility to Use the Site

By accessing the Site, you confirm that:

• You are at least 18 years old or have reached the legal age of majority in your jurisdiction.
• You possess the legal capacity to enter into binding contracts.
• You will comply with all applicable laws and regulations governing your use of the Site.

If you are under 18 years old but at least 13 years old, you may use our Site only with parental or guardian consent who agrees to be bound by these Terms.

3. Account Registration and Security

3.1 Creating an Account

To enhance your shopping experience on African Heritage Market, you may create an account. This allows you to save preferences, track orders, and streamline the checkout process for future purchases. When registering for an account, you agree to:

• Provide accurate and up-to-date information about yourself, including your name, email address, and shipping address.
• Maintain the confidentiality of your account credentials, including your username and password.
• Promptly update your account details if any information changes to ensure the accuracy of your account records.

Creating an account also allows us to personalize your shopping experience by recommending products based on your preferences.

3.2 Account Security

You are solely responsible for safeguarding the confidentiality of your account credentials. African Heritage Market will not be held liable for any unauthorized access resulting from your failure to protect your login information. It is crucial to choose a strong password that includes a combination of letters, numbers, and special characters while avoiding easily guessable information like birthdays or common words.If you suspect any unauthorized activity on your account or believe that someone else has gained access to it without permission, please contact us immediately at support@africanheritagemarket.com so we can take appropriate action.

3.3 Account Termination

African Heritage Market reserves the right to suspend or terminate user accounts that:

• Provide false or misleading information during registration or account updates.
• Engage in fraudulent or abusive behavior on the Site.
• Violate these Terms or any applicable laws or regulations.

We will make reasonable efforts to notify you via email before suspending or terminating your account; however, we reserve the right to take immediate action in situations where we deem it necessary to protect the security of the Site or our users.

3.4 User Responsibilities

As a user of our Site:

• You agree not to share your account credentials with anyone else.
• You are responsible for all activities that occur under your account.
• You must notify us immediately if you become aware of any unauthorized use of your account.

4. Product Information and Availability

4.1 Product Descriptions

African Heritage Market strives to provide accurate descriptions, images, and pricing information for all products offered on the Site. We invest significant effort in ensuring that product details are current and reliable; however, we do not guarantee that all information is error-free.In cases where a product is listed incorrectly due to typographical errors or other reasons (e.g., incorrect pricing), we reserve the right to cancel orders for that product even after confirmation has been sent.

4.2 Availability

The availability of products on the Site is subject to change without notice due to factors such as supplier inventory levels or demand fluctuations. We may discontinue or modify product offerings at any time without prior notice.If an item you order becomes unavailable after you place your order:

• We will notify you promptly via email.
• You may be offered a suitable substitute product.
• If no substitute is available or acceptable, we will issue a full refund.

4.3 Packaging and Presentation

While we aim to deliver products as displayed on the Site:

• Minor variations in packaging or presentation may occur due supplier updates or regional differences.
• The actual product may differ slightly from its image due color variations in photography or lighting conditions during shooting.

We take pride in presenting our products in an aesthetically pleasing manner while ensuring they arrive in pristine condition during transit.

5. Orders and Payment

5.1 Placing an Order

By placing an order on the Site:

• You make an offer purchase selected products under these Terms.
• To place an order successfully:
  
  • You must provide accurate shipping address details.
  • You must provide valid payment information.
  • You may specify a preferred shipping method during checkout along with any special instructions for handling orders (e.g., gift wrapping).

Once submitted successfully through checkout process order confirmation will be sent via email summarizing details provided including estimated delivery times!

5.2 Payment Methods

We accept various payment methods including:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Apple Pay
• Google Pay

All transactions are processed securely using encryption technologies designed protect sensitive information during transmission over internet connections ensuring safety against fraudsters!

5.3 Payment Security

We take payment security seriously by employing industry-standard encryption protocols during transmission/storage data protecting against unauthorized access/hacking attempts! Our payment processors are also certified meet highest security standards ensuring safe transactions every time!

5.4 Order Confirmation

After placing an order successfully:

• You will receive an email confirmation summarizing purchase details including order number/product details/shipping address/payment method/expected delivery date etc.

Please review confirmation email carefully; if discrepancies found please contact us immediately rectify issues before shipment occurs!

5.5 Fraud Prevention

To protect against fraudulent transactions:

• We reserve right verify customer identity before processing orders.

If fraudulent activity suspected on account/order history we may cancel orders pending further investigation; if confirmed fraudulent actions taken appropriate authorities notified!

6. Shipping and Delivery

6.1 Processing Times

Orders are typically processed within 1–3 business days, excluding weekends/holidays; however during peak periods processing times may be extended (e.g., holidays). We will notify you if there are delays processing order due unforeseen circumstances beyond control!

6.2 Shipping Methods

We offer various shipping methods including:

• Standard shipping (typically takes longer but more economical)
• Expedited shipping options (faster delivery at higher cost)

You can also choose local delivery options within specified regions where available along with in-store pickup options if preferred!

6.3 Shipping Costs

Shipping costs are calculated based on factors such as weight/dimensions/destination package which displayed during checkout process before placing orders!We strive keep shipping costs low while offering competitive rates compared other e-commerce platforms ensuring affordability access quality products!

6.4 Delivery Timeframes

Estimated delivery times provided during checkout based selected shipping method/location; however actual delivery times may vary due unforeseen circumstances beyond control such as weather conditions/customs delays especially international shipments!If package delayed beyond estimated timeframe please reach out support team who can assist tracking down shipment status!

6.5 Undeliverable Packages

If package returned us due incorrect address/failure accept delivery:

• Additional shipping fees incurred charged if resending package necessary!

After multiple unsuccessful delivery attempts we may cancel order issuing refunds accordingly based circumstances surrounding return process!

7. Returns, Refunds, and Exchanges

7.1 Eligibility for Returns

We want you completely satisfied with purchase! If not satisfied item purchased from us:

• You may return it within 30 days receiving it!

Items must be unused/in original condition accompanied original packaging/proof purchase documentation; clearly indicating reason return request made so prompt processing occurs upon receipt returned goods back warehouse facility!

7.2 Non-Returnable Items

Certain items cannot be returned due hygiene/safety reasons including but not limited too:

• Perishable goods (fresh produce/meat/seafood)
• Custom/personalized items
• Gift cards
• Opened/used products

For clarity: if unsure whether item eligible return please consult customer service team prior making purchases!

7.3 Refund Process

To request refund:

1. Contact us via email support@africanheritagemarket.com providing order number/reason return request made!

Upon reviewing request we’ll process refunds promptly after confirming eligibility criteria met according established guidelines outlined here within terms document!Refunds issued back original payment method used during transaction unless otherwise specified mutually agreed upon terms between parties involved transaction!

7.4 Exchanges

If you’d like exchange item different size/color/style please reach out through support@africanheritagemarket.com where our team will assist throughout process ensuring satisfaction new selection received!Exchanges processed similarly returns ensuring timely handling requests made by customers seeking alternatives available within inventory offerings listed online site currently active!